Pricing and Payments

All prices for Exquisite Cross Stitch and Craft are quoted in AUD and include GST. Prices may change without notice.

Credit card payments are made using Stripe which is secure and PCI compliant. Credit card information is not stored on the Exquisite Cross Stitch platform but securely by Stripe.

Shipping

In Australia, flat rate traceable shipping is $7.95 per order. This is the preferred option as the parcel is insured incase of damage or non receipt.

For Lowery workstands and extension L bars, there is a pick up option and a delivery option. Please choose the appropriate pricing. As the extension L bar cannot fit into the workstand box, these items need to be shipped separately. Sorry! Please contact Maryann on 0420501502 if you need clarification or have any questions.

Regular non trackable postage is available for $4.00 for orders under $20 in Australia - please be aware this method is untraceable and uninsured. This option is available for items that are not bulky and fit into an A4 size envelope such as a pattern, a fat quarter of fabric or DMC floss. A photograph of the envelope with postage will be taken as proof of fulfilment. Please use the discount code UNDER20 at checkout - $7.95 shipping will be charged and then a discount of $3.95 will be applied which will bring shipping to $4.00.

Australia Express Post is available as well at checkout - excluding Lowery products.

All orders are normally shipped within 2 business days of receipt. If the traceable postage option has been selected, each order will be sent using a form of tracking, whether this is through Australia Post, Couriers Please or Aramex. You will receive a tracking number so please watch out for your delivery. Any lost parcels will be reported to the service provider and a trace requested on these packages. If the provider determines the parcel is lost, replacement items will be sent.

If your parcel is delivered to a common area, as in some apartment buildings, once the parcel has been delivered to this point it is considered received. Any parcels stolen from this area is the responsibility of the purchaser.

Any duties or taxes due on orders sent internationally, are the responsibility of the customer. Please email maryann@exquisitecrossstitch.com.au with your wishlist and we will provide a shipping quotation.

Refunds

If you have any questions regarding our products please give me a call.

Refunds are not available on the purchase of hard copy patterns, or kits that have been put together specifically for hard copy patterns. This is to protect copyright laws. Refunds are also not available on cut fabric so if you are not sure of the colour please contact me to send colour comparison photos. Cut fabric may also vary, plus or minus, a couple of millimetres from the size stated. All fabric is wrapped in acid free tissue paper to protect from dust and humidity.

Refunds may be available on pre-packaged cross stitch kits and Lowery Workstands, within 7 days of receipt, as long as these items are unopened. Once the item has been received by Exquisite Cross Stitch and verified that is has not be opened or used, the refund will be processed to your method of payment at purchase less the shipping cost on the original invoice. Return postage is the responsibility of the buyer.

Refunds or exchanges will be given if the product has a defect from the manufacture of that item. Please email maryann@exquisitecrossstitch.com.au for any return requests.

Privacy

Exquisite Cross Stitch keeps your details private. Customer information such as name, address, email address and phone number are collected solely for the purpose of fulfilling orders. Email addresses provided for newsletters or product and designer updates are used only for this purpose. This information is not shared nor sold to third parties. Cookies are used to enable visitors to create an account, add items to your cart, checkout and store your shopping preferences. They also help with visitor analysis to help us serve you better.

Copyright Laws

All patterns sold by Exquisite Cross Stitch and Craft are protected under copyright laws. Please do not photocopy/replicate these patterns except as a working copy for your personal use. We need to support the wonderful, talented designers who have created these beautiful art works.

Every attempt is made to describe our stock as accurately as possible. We apologise in advance for any errors made listing the details of these items.